SEWAIN The Wedding Planner Book

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused. 

To start a return, you can contact us at iDo@sewain.wedding. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at iDo@sewain.wedding

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
 

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalised items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too (usually 5-7 working days). 

We ship worldwide !

Shipping options are as follows; orders are dispatched on weekdays (excluding UK bank holidays and closed days over Christmas).

Order by 11am for same day dispatch.
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REGULAR SHIPPING TIMES 
 

UK
Tracked Shipping (UK Mainland only) – Royal Mail Tracked 48 service - from £4.95
3-5 business days delivery time 

Tracked Shipping (UK Mainland only) – Royal Mail Tracked 24 service - from £8.95
1-3 business days delivery time

DPD Next Day Delivery (UK Mainland only) – DPD Courier - from £10.50
Next working day delivery (if ordered by 11am, Monday – Thursday).

DPD Saturday Delivery (UK Mainland only) – DPD Courier - from £12.95
Saturday Delivery (if ordered by 11am on Fridays)

INTERNATIONAL

USA - Royal Mail International Tracked Parcel
(prices vary - shipping price will be confirmed at checkout)
10-14 business days delivery time

DHL Expedited Courier International
5-10 working day delivery time 

Rest of the World – Royal Mail International Tracked Parcel (prices vary - shipping price will be confirmed at checkout)
16-20 business days delivery time. Please allow an extra 1-2 weeks for orders to Canada and Australia due to customs checks.

Please be aware that delays can occur in transit or holds at the local customs office, so it's possible to take up to 5 weeks for an order to be delivered.

* Buyers are responsible for any customs and import taxes that may apply. SEWAIN Weddings and Events are not responsible for delays due to customs.